PRODUCTION & DISPATCH
Upon placing your order, we immediately begin the processing and production of your jacket. Unless we have your size on hand in our stock, this process usually takes up to 4-7 business days. Therefore, it is not unusual for you not to receive a tracking number from us on the day your order was placed. All of our jackets are made by hand, so each stitch and detail is made with the utmost attention to craft. However, we work with expediency in mind.
If you have any questions, please send them to details(at)needsandwantsstudios(dot)com.
These Pre-Order Terms and Conditions (“Terms”) govern the placing of pre-orders ("Pre-Order") with NEEDS&WANTS Studios (“we”, “ us”, or “NEEDS&WANTS Studios”) for our products and other accessories ("Products"). Please read these Terms carefully before submitting your Pre-Order of any NEEDS&WANTS Studios Products. By submitting your Pre-Order, you agree to be legally bound by these terms.
An additional shipping notification will be sent to you to let you know your item has been dispatched. We always do our best to ensure your pre-ordered items shipped to you as soon as possible via Canada Post, FedEx, DHL, or your selected shipping method during checkout. Depending on your shipping address, you may receive your pre-ordered item on, or shortly after, the release date. PLEASE NOTE: If the release date of your pre-ordered item(s) falls on or close to a holiday, there could be a brief delay in shipping.
Once your pre-ordered item is available, you will be notified with an e-mail containing shipping information that it has been shipped. It should be delivered on or around the release date. Pre-ordered items will not be delivered prior to the release date. If you haven’t received your shipping information and the release date has passed; Please contact customer care at details(at)needsandwantsstudios(dot)com.
RIGHT OF RESCISSION
We may rescind the contract if and as far as we are unable to receive correct and punctual delivery through no fault of our own, or circumstances such as strikes to prevent the delivery to you from being made. We will notify you immediately of the reasons for the rescission.
You acknowledge and agree that NEEDS&WANTS Studios may decline or delay reservations to avoid oversubscription or as it deems appropriate, provided that we will make efforts to inform you within two (2) weeks of our receipt of your pre-order, and that you will be entitled to a full refund of the purchase price.
Your payment will not be authorized at the time of placing the pre-order. Your placing of a pre-order constitutes your express agreement to NEEDS&WANTS Studios of charging the full price of the product(s) once they become available and we are ready to fulfill the order.
Although we will make efforts to begin delivering products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate, is subject to change. We will provide you periodical updates with respect to our delivery schedule. If for any reason you decide that you do not wish to continue to wait for your product, you may cancel your order at any time.
IMAGES AND DESCRIPTIONS OF PRODUCTS, SIZES AND MEASUREMENTS
We ensure that the depiction of materials and colours in images and descriptions are as close to nature as possible, however they can still differ from the final product due to technical properties of your display or our website. For our products we indicate measurements as accurate as possible. Nevertheless, subject to customs in the trade or the nature of the used material, deviations can occur. Under these circumstances, such deviations do not constitute a deficiency of the product.
The depiction of products on our website does not constitute a binding offer. Your order with us constitutes an offer. By clicking the "order" button in the campaign depiction, you declare to be willing to purchase the chosen product for the stated price.
Before ordering a product, we invite you to use our sizing tool, to ensure the product of interest will fit. Should you require more assistance or information regarding our sizing guides, please contact us at details(at)needsandwantsstudios(dot)com
It acts just like a debit card—you choose the amount you would like to give (USD 500 or less) and the recipient can redeem it for merchandise of their choice worth an equal or lesser value. If you'd like to treat your recipient to something over USD 500, please contact us at details(at)needsandwantsstudios(dot)com.
e-Gift Cards can only be used at needsandwantsstudios.com, or on location at our shipping container stores. Select the item you’re interested in and use your gift card to check out. The gift card keeps track of the balance, so you can use it on one purchase and then use it again on another with the remaining balance. There are no activation costs for the NEEDS&WANTS e-gift card. Gift cards are sent separately from other items ordered at the same time, so shipping charges will still apply to other merchandise. You can check the balance of your gift card or e-gift card at any time.
Coupons and discounts cannot be applied to gift card purchases. If other merchandise is included in your order, the coupon value will apply only to those items. Sales tax will not be applied to gift card purchases. If other merchandise is included in your order, tax will apply only to those items. The purchase and redemption of Gift Cards cannot exceed USD 1,000.
Unless otherwise indicated, all names, graphics, designs, logos, page headers, button icons, scripts, commercial markings, trade dress, and service names included in the Site are trademarks of NEEDS&WANTS or its licensors, sponsors or suppliers and are protected by trademark laws. The trademarks may not be used in any manner that is likely to cause confusion to, or in any manner that disparages or discredits, NEEDS&WANTS. NEEDS&WANTS and its logo are, without limitation, among the registered trademarks of NEEDS&WANTS and its Affiliates. Infringement of any NEEDS&WANTS trademark is not permitted.
NEEDS&WANTS will not be liable for lost or stolen e-gift cards. NEEDS&WANTS e-gift cards are nonrefundable and cannot be transferred, exchanged or resold and cannot be redeemed for cash (except where required by law).
NEEDS&WANTS reserves the right to refuse, cancel or hold for review Gift Cards for suspected fraud, for Gift Cards mistakenly issued in an incorrect denomination, or for other violations of Gift Card policies.